How to Become a Help Desk Engineer

Use’s average salary checker to find out what you could be earning. Helpdesk Engineer – Newcastle – 30,000 1st/2nd Line We are seeking a highly ambitious, and experienced Helpdesk Engineer to join this fast past team. This role offers the chance to work with a vast variety of all the latest technologies, providing 1s… A wise old man once told me, a journey of 10,000 miles begins with one step…Okay, no one actually told me that – but it’s a good adage to think of as you approach a career in IT. Let’s focus on a couple of different jobs you can do to get off to a good start in your IT career. Take an assessment to learn more about your skills and the careers that might suit you.

They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. A help desk engineer provides technical support to end-users, both remotely or in-person. They are responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems. Help desk engineers work in a variety of industries, including IT, healthcare, finance, and government. They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems.

Helpdesk Engineer

As a sys admin, you will be expected to know how to install, configure and manage operating systems from the server level down to a desktop level. You might start to pick up some data center experience with virtualization technologies and various storage technologies. This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it. For me, this was where I learned VMware and it just took off and brought me where I am today. If you find something that does, grab ahold of it and learn all you can.

The most common skills required to be a help desk engineer are troubleshoot, help-desk support, and technical support. To get here, you have to have had lots of hands on experience, both with successful deployments and failed deployments. There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career. At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design.

Key steps to become a help desk engineer

In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety. If you love help desk and doing that job makes you happy, then do it and be the best at it. If you love design and architecture, then be happy doing it and don’t sweat trying to advance. The help desk engineer old idea that working hard and going above and beyond at work makes you successful is dead wrong. If you enjoy working with people and technology, this position could be a great fit for you. Read on to learn more about help desk technicians and how you can become one.

become a help desk engineer

We’ve determined that 51.1% of help desk engineers have a bachelor’s degree. An award-winning UK-based managed services provider offering a full range of services around Cloud & Remote Desktops, Networks & Security, IT Support, and Voice & Contact Centre solutions. Our client specialise in the design and implementation of specialist air flow systems and are renowned for the quality of their products. With a range of leading clients across most UK universities, hospitals, and biomedical research facilities, they…

How to become an IT support technician

They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

  • This practice can help you discover in-demand skills employers are currently interested in.
  • If you haven’t yet mastered all of the above skills, don’t worry.
  • Helpdesk Engineer – Newcastle – 30,000 1st/2nd Line We are seeking a highly ambitious, and experienced Helpdesk Engineer to join this fast past team.
  • IT support focuses on providing technical assistance for complex product issues.

While similarities exist, there are also some differences between help desk engineers and desktop support specialist. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence.

Help desk engineer vs. Senior infrastructure engineer

On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316.

  • You can also join relevant communities and forums to connect with other professionals in your industry.
  • We have included helpdesk engineer job description templates that you can modify and use.
  • Some states are better than others when it comes to starting a career as a help desk engineer.
  • In general, desk support technicians achieve similar levels of education than help desk engineers.

Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

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